Please open, examine and try on the items you have purchased immediately after receiving your order. You must report a damaged item within 2 days of when your tracking says you received your order. Picture proof must be provided.
In the rare case that you do receive a damaged item we will send you a brand new one free of any charges. You will be emailed a new tracking number.
A majority of our items are handmade, although our items go through multiple quality checks, sometimes there can still be minor human errors. Once picture proof is provided we will examine the item and determine whether or not it is minor human error. We hold the right to refuse a reshipment of an item, so if we do determine the damage is just minor human error we will not process the reshipment of the item.
We stand by our items with pride, therefore we will provide a reshipment of a damaged item up to 2 times if needed. We can only reship the same item as the damaged item that you originally purchased. If the damaged item that you originally purchase is not in stock you may choose a new item of equal or lesser value.
Our business hours are 8am-4pm EST, We stop shipping after 4pm EST.
The speed of receiving your order can depend on a few things such as your shipping method choice and the location your order is being shipped to. We offer several different methods of shipping. Each shipping method has its own handling time, benefits etc. Compare in our "what are your shipping options" tab!
Please allow up to a 2 week delay for our major sales!
Our system must verify that the address you enter during checkout is a valid address. If our systems detect an error in your address, your order will be put on hold and we will email you, this could cause a delay during the handling period. Please double check your address during checkout!
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. We are not responsible for contacting customs centers. In the event of a return, duties and shipping fees will not be refunded.
If you have a tracking number and you see that your order is not moving in its transit to you, or your tracking number says your order is delivered but you have not received the package you may file a claim with USPS here: https://www.usps.com/help/claims.htm
Yes! You have 14 days for clothing and 7 days for jewelry starting from the time your tracking number says you received your order.
The customer will responsible for shipping to us, we recommend that you use tracking and insured shipping . Please use a padded envelope/bubble mailer when shipping jewelry. We will not be held responsible if we receive it damaged or lost. All items must be returned in the same condition which you have received it. Once we receive the package sent to us, we will review the returned items and if approved we will process your refund. We hold the right to refuse any return, therefore please double check to make sure there are no stains, clothing has not been washed and all tags are not removed. If in the event that we do not approve the returned items, you will be notified by email and we will ship the item back to you.
We do not refund original shipping charges. Please allow up to 7 days for your refund so show in your account.
Holiday Returns: You have until December 30th to contact us for a return if you purchased on or after November 23rd. (Clothing only)